I'm Mayank Chauhan

Aug' 2022 - Sep'2023 | B2C Expedia is a one of the leading online traveller agency (OTA) a one-stop travel site for your vacation. I played a pivotal role in the lodging search experience team, where I led efforts to identify user pain points and opportunities, conducted thorough audits and analyses, and contributed to defining a vision for a more personalised and user-centric search experience.

Sep' 2021 - Aug' 2022 Worked on creating a seamless travellers shopping experience by migrating brands into one platform and designing systems that optimise shopping flows, improve conversation and visioning. This required collaboration with various stakeholders such as leadership, analyst, legal, customer advocacy etc. and working closely with research, content and product.

Sept' 2020 - Dec' 2020 | B2B & B2C | SaaS Clara is a legal operating system that digitises and automates startup legal expertise. 1. Designed Subscription experience, so that users see value in the product and subscribe it. 2. Designed various profiles detail experience to interact intuitively. 3. Design various our features like compare documents, on-boarding app cues… 4. Delivered design specs, research & Ideation insights, Prototype and created a framework to validate the features.

Feb' 2018 - Jan'2019 | B2C Bundlz by Sears: Simplify your shopping. Manage subscriptions, maximize rewards (SHOP YOUR WAY points), and discover better deals - all in one place. Led the full user experience design process, encompassing conceptualization, research, IA, user flows, visual design, UI, interaction design, and user testing.

May' 2015 - April' 2016 | B2C | SaaS Streaming entertainment service, serving 70 million+ users in over 100 countries. 1. Designed ominichanel experience for web and apps on iOS and Android, Apple TV, FireTV and Android TV. 2. Deliver design specs, research insights & reports, product/design management activities. 3. Optimise key flows (music, onboarding, discovery, engagement…), featured as best of Apple TV – Entertainment apps for 2016/17.

July' 2015 - Jan' 2016 | B2C Personalised financial app, which effortlessly manages your finances in one place by: 1. Contextual alerts 2. Transparent notification 3. Actionable suggestions.

May' 2017 – Jul' 2017 | B2C Mobile app(Sears product) which enables members to shop for popular household essentials (like food, shampoo, laundry detergent, diapers, pet food, etc.) in everyday single sizes and have it delivered to their door for a set shipping price. Responsible for UI and Interaction design, defined style guide, and interaction flows.

April' 2014 | B2C & B2B Bangalore transformed into a technology city or silicon valley of India — Where everything is driven by technology. This is the story of my efforts to create a positive difference in everyday life of unorganized retail competing with e-commerce & other retail delivery vendors in Bangalore.